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Job #: R-00009092
Location: New Orleans, LA
Category: Software Specialist
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Ineligible
Group: Civil

Job Description:

Leidos is looking for a Software Application Packager / Third Level Support Specialist to join our team as a payrollee in New Orleans, LA or Little Rock, AR.

Role and Responsibilities:
• Responsible for creating deployment packages for COTS and custom applications in an enterprise environment.
• Ability to create and deploy packages using Flexera Admin Studio, Install Shield, and Smart Packager Pro according to customer's requirements.
• Gather requirements, document processes and procedures for creating and deploying software in an Enterprise environment.
• Document customizations and changes made during the packaging process.
• Follow required Change Management processes through to final deployment.
• Create tagalongs for application deployment using IBM's BigFix.
• Troubleshoot and resolve installation and deployment issues affecting the workstation environment.
• Be able to use utilities like Process Monitor to help identify software problems on the users' workstation.
• Must have the ability to work with many teams to assist with resolving customer's issues including the Service Desk, Field Service technicians, Application Developers, Project Managers, and Citrix team to provide the best possible user experience for the customer.
• Be able to work extended hours when necessary, including on call support after hours and on weekends.
• Create technical documentation on problem resolution for the Service Desk, Field Services, and end users.

Required Skills:
• Bachelor's Degree in Computer Science, Engineering or a related technical discipline preferred. High school diploma with an additional 4 years' experience may be considered in lieu of a degree.
• 3+ year's application packaging experience using Flexera AdminStudio and at least one other utility such as Smart Packager Pro, InstallShield, or Wise Package Studio.
• Ability to communicate effectively via phone, email, and Jabber to an internal customer base that includes onshore and offshore users.
• Experience working with applications deployed in a Citrix environment.
• Working knowledge of application deployments using IBM's BigFix.
• Experience using Service Now for managing service requests, trouble tickets, and Change Management.
• Comprehensive technical problem resolution skills.
• Knowledge of Active Directory & Group Policy Management.
• PowerShell and general scripting knowledge.

www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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