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Job #: R-00008621
Location: Reston, VA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Intelligence

Description

Job Requisition:

Systems Administrator (Master) - TS/SCI w/ Poly

Job Description:

Why wake up every day and want more when YOU CAN HAVE IT?  Do you love KNOWING at the end of each day that your work made a difference?  Have you ever wondered what it would be like to work with one of the BEST in government contracting?  Ranked by Forbes in 2018 as a Top 100 government contractor and one of the World’s Most Ethical Companies, Team Leidos is one you don’t want to overlook.   

Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. We embrace and solve some of the world's toughest challenges. We’re focused on ensuring our intelligence customers have the right tools, technologies, and tactics to keep pace with an ever-evolving threat landscape and succeed in their mission to protect people and critical assets around the world. Who wouldn’t be fulfilled being part of that every day?  We know once you join Team Leidos, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined.   WE WANT YOU!!

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.  This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. Personnel work first, second, third, and weekend shift work to support 24x7x365 support. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.  Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS)  in order to perform technical software configuration, rebooting, and other remedial actions.  Responsible for developing and applying in-depth understanding towards solutions of technical issues and problems in multiple area of disciplines that are undefined and complex.  Issues are complex in nature, team members respond to and address customer technical challenges through the diagnosis, analysis, application, and monitoring of complex solutions across multiple technical platforms which span organizational structures and classification levels.  This position requires working a 12 hour rotating shift.

Primary Responsibilities

  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
  • Experience planning and leading major technology assignments.
  • Experience evaluating performance results and recommending major changes affecting short-term project growth and success.
  • Experience as a technical expert across multiple project assignments.
  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience supervising others.

Basic Qualifications

  • The candidate must have BS with 12-15 years of prior relevant experience or Masters with 7-10 years of prior relevant experience. 

Clearance

The candidate must have an active TS/SCI with a polygraph.

"External Referral Eligible"

NSOINT

     

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Administration

2000

Intelligence

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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