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Job #: R-00009294
Location: CHANTILLY, VA
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Ineligible
Group: Intelligence

Job Description:

At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Our Defense business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for federal agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs.

Leidos is seeking a Help Desk Lead Specialist to support a Service Desk Operation for this DoD Program. The selected candidate will be responsible for Tiers Service Desk Support to ITIL specifications. The Helpdesk Support Team provides technical support to employees at multiple sites via telephone, in person and through remote dial-up via helpdesk support software. The Helpdesk Lead Specialist troubleshoots hardware and software applications, installs and upgrades software applications, and repairs a wide variety of computer/VoIP related applications. Must possess excellent communication and technical troubleshooting skills. This individual should be organized, reliable and able to multi-task and prioritize issues and possess a professional demeanor. This individual must be able to communicate concisely and clearly to a varied user base.

Primary Responsibilities:

• Receive technical support requests via telephone and email.
• Troubleshoot desktop hardware and application software issues.
• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Keep abreast of current technology through self-study.

Basic Qualifications:

• Must have a TS/SCI with poly to be considered
• Minimum of two (2) years of experience in information technology or a related field and
• Two (2) years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the duties of the job as listed above.

Preferred Qualifications:

• Desired: A+, Microsoft MCP, CCNA.
• Server Operating Systems.
• VMware Server or Workstation.
• Multiple security environments, including Multi-level security environment.
• ServiceNOW Helpdesk work flow and escalation procedures.
• Prior DoD Civilian or Military service desired.
• BS degree in Computer Science, Information Technology or equivalent experience.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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