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Job #: R-00009594
Location: Bowie, MD
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Leidos Innovations Center (LInC)

Job Description:
  • Job Description Job Description
    The Leidos Innovations center has an opening in their Bowie, MD office for a watch desk operator. The candidate will be part of a small IT and engineering team responsible for the design, deployment, maintenance, configuration management, monitoring, and trouble shooting of an expanding infrastructure supporting a multi-platform, multi-site, high availability, secure, real time network. The work to be performed will require that the candidate be able to work comfortably with Linux and windows tools to support system monitoring and resolution of end user problems.

    Primary Responsibilities

    • Day to day monitoring of the system operations

    • Run simple modeling tools which candidate will be trained to use to assess the impact of system failures

    • Follow established SOPs to do Tier 1 level remote troubleshooting and system restarts.

    • Understand secure telephone procedures and working in a classified environment

    • Provide incident reports and system status reports to the operational end user

    • Document maintenance tickets and trouble reports in our internal database and communicating system failures with our maintenance lead and engineers.

    • Support alarm monitoring and response during non-standard business hours. Candidate will be required to carry a pager on a rotational basis with other team members. Candidate will be compensated for the time that they are carrying the pager and any time that they are required to respond to an alarm event. Alarm events may require candidate to drive several hours for response.

    Basic Qualifications

    Degree in Information Systems, Computer Science, or related technical fields

    Bachelors with 2 years of relevant work experience


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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