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Job #: R-00009594
Location: Bowie, MD
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Leidos Innovations Center (LInC)

Job Description:
  • Job Description Job Description
    The Leidos Innovations center has an opening in their Bowie, MD office for a watch desk operator. The candidate will be part of a small IT and engineering team responsible for the design, deployment, maintenance, configuration management, monitoring, and trouble shooting of an expanding infrastructure supporting a multi-platform, multi-site, high availability, secure, real time network. The work to be performed will require that the candidate be able to work comfortably with Linux and windows tools to support system monitoring and resolution of end user problems.

    Primary Responsibilities

    • Day to day monitoring of the system operations

    • Run simple modeling tools which candidate will be trained to use to assess the impact of system failures

    • Follow established SOPs to do Tier 1 level remote troubleshooting and system restarts.

    • Understand secure telephone procedures and working in a classified environment

    • Provide incident reports and system status reports to the operational end user

    • Document maintenance tickets and trouble reports in our internal database and communicating system failures with our maintenance lead and engineers.

    • Support alarm monitoring and response during non-standard business hours. Candidate will be required to carry a pager on a rotational basis with other team members. Candidate will be compensated for the time that they are carrying the pager and any time that they are required to respond to an alarm event. Alarm events may require candidate to drive several hours for response.

    Basic Qualifications

    Degree in Information Systems, Computer Science, or related technical fields

    Bachelors with 2 years of relevant work experience

    LInC .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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