The Customer Service Representative (CSR) will effectively and accurately respond to or properly route inquiries regarding Transportation Security Administration (TSA) Benefits, Payroll, Personnel, and Recruitment and Hiring questions. The CSR must provide the customer with accurate and complete responses, provide basic case status information, while meeting and exceeding their service expectations.
Length of employment may be subject to change with additional contract extensions or newly awarded contract/s. Contact Center hours of operation are Mon-Fri 5AM - 8PM, Sat 9AM - 1PM and Sun 10AM - 2PM MST. Shifts will be offered based on business needs with consideration to candidate availability.
More than one year of customer service experience in a call center environment is preferred. Excellent oral and written communication skills, with a strong focus on quality and attention to detail. Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations. Able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change. Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate. Ability to interact positively with customers, peers and supervisors.; Ability to obtain Public Trust clearance.