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Job #: R-00009664
Location: DISA Scott Air Force Base, IL
Category: Network Administration and Ops
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense

Job Description:

Global Information Grid (GIG) Service Management-Operations (GSM-O), a program within the Defense and Intelligence Group of Leidos, has an opening for a Problem Management Analyst. Our customer is the Defense Information Systems Agency (DISA) located at Scott AFB, IL and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.

Details of the Role:
  • The Problem Management Analyst will be a part of the Operational Engineer (OE) Service Delivery Thread (SDT) and work directly with the Performance Management (PM) team.
  • The Problem Management Analyst will establish processes, coordinate and oversee daily GSMO Problem Management functions to include data analysis and technical problem review.
  • The Analyst will work closely with technical SMEs from all services, but should have a strong understanding and working knowledge of the DISN and JRSS networks.

Primary Responsibilities:
  • Responsible for collection, analysis, trending, and proactive remediation measures to ensure continued operability and efficiency of the DISN and JRSS networks.
  • Strong organizational skills in order to actively monitor, track, analyze, and report problem candidates and tickets.
  • Proven ability to communicate effectively with both technical staff and with business customers
  • Ability to report trends and patterns in a manner consumable for executive leadership.
  • Perform examination of incident and event management artifacts to identify positive and negative trends occurring in the network and develop courses of actions.
  • Analytical ability to identify underlying issues and the risks they pose using a variety of performance management data sources.
  • Deliver best practice / experience-based process documentation guidance and assistance.
  • Perform proactive monitoring of network elements, metrics, and alarms to identify components /elements that may lead to or already are causing network degradation or failure, accomplishes this through use of network management system(s) and associated monitoring tools.
  • Coordinate with other contractor and government entities to ensure optimum dissemination of information and network efficiency.

Education and Experience Required:
  • Requires BS degree and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience, education and training may be considered in lieu of degree.
  • Strong knowledge and experience with BMC Remedy and BMC ITSM.
  • Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.
  • Knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls).
  • Knowledgeable on circuit provisioning, configuring, or troubleshooting Optical, satellite, or other transport devices and associated technologies.
  • Knowledgeable on ports and protocols.
  • Currently possesses an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI).
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or CCNA Security.
  • Strong written and verbal communications and collaboration skills
  • Ability to innovate

Additional Desired Qualifications
  • Bachelor's degree in a relevant IT engineering discipline
  • Experience with Splunk, CA Performance Management, CA eHealth
  • Experience with Business Intelligence tools
  • Experience with Cisco MSPP 15454/15310, Ciena Corestream and 6500, Sycamore ODXC 9k and 16k transport systems.
  • Familiarity with IP (CISCO, JUNIPER, etc)
  • Understanding of Network Operation


External Referral Eligible .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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