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Job #: R-00009794
Location: Bethesda, MD
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

Job Description:

Leidos's Military & Veterans Health Solutions Group anticipates an opening for a Systems Specialist II at Walter Reed NMC Bethesda, MD.

Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special

projects as needed.

Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems.

Training:

Virtual Classroom Training: CHCS Applications, AHLTA System Administration

Technical IA Training: A+ Certification

MTF Specific Training

HIPPA / Privacy Act Training

Tasks to Perform (non inclusive):

Assist end-users (both local and remote) with questions, problems and requests for supported software and hardware computing platforms in person, via phone, or email Diagnose and resolve problems related to PCs, printers, scanners and other desktop peripherals Provide AHLTA/CHCS user assistance (trouble tickets, etc.) Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or MHS Help Desk. Participate in team projects that enhance the quality or efficiency of service support Assist in special AHLTA/CHCS product-related issues as needed Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis Provide on-call systems coverage during non-duty hours as required / scheduled Other duties as assigned

Desired Skills :

2+ years technical training preferred

2+ years experience in the use of personal computer hardware and software related network communications.

Experience working in military healthcare environment; Knowledge of the MHS AHLTA client server computing environment where the application allows an end-user to access clinical and encounter information on a central database server. All access is done via a PC client that provides a graphical user interface (GUI)

Good organizational skills

Familiar with internet concepts (html, uploading etc)

EDUCATION AND EXPERIENCE: High school education or equivalent and 5+ years' technical training. 2-4 years of related experience required

US Citizenship required. Must be able to obtain and maintain an ADPII government clearance.

REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date.

MVHS

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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