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Job #: R-00009843
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Night
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Defense & Intel

Job Description:

(6:00pm to 6:00 am)
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.

Typical Duties and Responsibilities:
 Answer calls frequently and professionally
 Respond to inquiries
 Provide managers with requested information in a timely manner
 Shift and overtime support to include weekends and holidays
 Complete call logs and call reporting
 Other duties as assigned

Proven customer service skills
 Ability to conduct effective and efficient transactions with customers
 Must be able to possess a calm and reassuring telephone manner
 Ability to adapt to changing work requirements with multiple tasks and priorities
 Proven experience with Microsoft Office Applications
HS Diploma and 5+ years office experience

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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