Join our talent network

Job #: R-00009715
Location: Austin, TX
Category: Proj and Prog Management
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Health

Job Description:

Leidos is seeking an Operations Manager who will have responsibility for sustaining assured service delivery, business process management, data management and control, and quality control/assurance in support of a large federal contract. This role is located onsite in Austin, TX (no remote ability). The Operations Manager will lead the enablement of continual service improvement for a PMO team. This position will have responsibility for managing a staff of business process analysts, who own multiple diverse business processes. Assists the Program Manager in crafting the strategic vision, managing communications, monitoring customer SLAs and metrics, providing governance of internal projects, and working to stage the task order for a successful future re-compete. Works directly with customer representatives on a wide range of issues and opportunities

Primary Responsibilities

  • Leads a team of Business Process Analysts in developing new processes, standards, data management practices, or operational plans in support of the task order
  • Assists the Program Manager in exceeding financial goals and expectations
  • Solves complex problems and issues by gathering and analyzing information to understand the problem
  • Initiates and completes multiple small projects to launch new tools, processes, or continual improvement efforts for both internal and externals shareholders
  • Communicates with parties within and outside of own area, which may include external constituents
  • Requires ability to influence others outside of own area on policies, practices and procedures.
  • Has hiring, firing, promotion and reward authority within the Business Process Analyst team, in accordance with Program Manager review and approval.
  • Has broad management and leadership knowledge to lead successful projects and operations.
  • Has advanced knowledge and skills within the scope of US federal contracting practices
  • Support other duties as assigned

Required Qualifications
  • Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
  • 4+ years of experience supervising or leading teams or projects.
  • People Management Skills: Must have the ability to manage a team responsible for delivering high-quality outputs on time and within quality expectations. Ensures appropriate management, customer, and supplier involvement throughout the life of the task order
  • Customer Interface Skills: Extraordinary customer service skills. As a primary customer interface, must be able to listen to and understand customer expectations and concerns, assure customer expectations are being met effectively and have a sense of urgency in completing customer requests
  • Experience with T&M and FFP federal contracts
  • Manages conflicts and resolves problems
  • Self-directed and goal-oriented
  • Strong in analytical and project management.

Preferred Qualifications

  • Experience working with federal customers on a federal site
  • MBA
  • PMP certification
  • ITIL Foundations certification .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community