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Job #: R-00009777
Location: Suffolk, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense

Job Description:

The Defense group at Leidos is actively seeking a Customer Support Technician. This candidate will be a member of the Hampton Roads Customer Support team responsible for supporting the Joint Service Provider inventory activities for network assets in Suffolk, VA.

  • Support Joint Service Provider Asset Management operations.
  • Responsibilities will include the control and management of Information Technology assets.
  • Troubleshoot and analyze problems with Thin Clients, desktops laptops, printers and peripheral equipment.
  • Deliver assets to support break/fix and life-cycle management (LCM) actions.
  • Work closely with other Tier II technicians, assisting with customer reported issues via Remedy ticketing system.
  • Prepare equipment for shipping to other Joint Service Provider locations.
  • Creates and maintains updated and accurate Work Instruction and/or Standard Operating Procedures (SOPs)

The work location is within the JSP/JPH, Joint Staff Complex, Suffolk, VA

  • Requires high school diploma or equivalent and 5+ years of prior relevant experience.
  • Understands logistic operations with a DOD environment to include procedures for equipment relocation/movement between dispersed locations.
  • Shift schedule will be daily Monday thru Friday.
  • Working knowledge of the Microsoft Office suite including Word and Excel
  • Excellent writing and speaking skills.

  • Working knowledge of Remedy IT Service Management System
  • DOD 8140 (previously 8570.01m) compliant:
  • Current Security+ CE certification
  • Current Microsoft Windows OS certification .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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