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Job #: R-00009850
Location: OK City, OK
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Eligible
Group: Civil

Job Description:

The Leidos Civil NISC III program has an opening for a WebOPSS/OPSS Application Analyst to provide Tier 3 Support for the FAA's WebOPSS/OPSS Application Suite as well as OAPS, eAIM and DCS application services.

Duties and responsibilities include, but are not limited to:
- Represent WebOPSS, OAPS, eAIM and DCS on behalf of the FAA, to aviation industry.
- Troubleshoot connectivity and access issues and provide support to users with varying desktop platforms and browsers connecting to internet-based WebOPSS, OAPS, eAIM and DCS.
- Contribute to the requirements gathering and analysis process to provide vision, guidance and direction to the project.
- Conduct acceptance testing of new releases of the application, service packs/hot fixes, database modifications and FAA Standard Client updates/releases.
- Conduct testing of all application/database changes/hot fixes before they are introduced into the production environment.
- Conduct monthly security patch testing.
- Provide FAA IT and Business Team Management with status of projects, problems or other outstanding project-related issues.
- Create and maintain all External Active Directory accounts (EXC) for WebOPSS and OAPS and coordinate all External account requests with the appropriate FAA Office/Personnel.
- Create and maintain ALL user (FAA and Industry) accounts within WebOPSS, OAPS and eAIM.
- Create and maintain ALL digital signature certificates utilized within WebOPSS and OAPS by FAA and Industry personnel.
- Respond to application-specific questions from FAA Inspectors and Industry users.
- Responsible for uploading regulatory content in a timely manner to ensure no lapse in regulatory compliance for air operators and agencies. Works closely with ARM staff to ensure Exemptions are received, accurate, and uploaded expeditiously.
- Develop documentation as required on new capabilities, problems or task specific initiatives.
- Train National Help Desk staff on the WebOPSS, OAPS and eAIM application suite, as necessary.

Required skills Candidate must demonstrate:

- Knowledge of respective organizational practices, procedures, policies and methodologies pertaining to the management and administration of FAA/AVS operating environment, systems and applications

- Knowledge in web-based applications, MS-SQL, Client/Server environments.
- Knowledge of WebOPSS content and other related FAA regulations, policy, and guidance to assist FAA and aviation industry users on answers to content-related questions.
- Demonstrate excellent communication skills and the ability to work independently with little to no supervision.

A Bachelors degree and 4+ years of experience are required although additional years of relevant experience can be considered in lieu of Bachelors degree.

Security Clearance Public Trust

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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