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Job #: R-00009911
Location: WASHINGTON, DC
Category: Software Development
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Eligible
Group: Civil

Job Description:

The Program Manager will lead the migration of existing on-premises ITSM solution to ServiceNow for an enterprise. The successful candidate will lead the design and implementation of various modules associated with ServiceNow across a midsized organization. Will be able to adapt to client needs, and be able to build a ServiceNow technical roadmap, that delivers initial core capabilities and expand as time progresses.

Will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow. Will manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.

Must have or be able to obtain a Public Trust Clearance

Basic Qualifications:
  • Requires a Bachelors Degree and 8 to 12 years of prior relevant experience or Masters Degree with 6 to 10 years of prior relevant experience.
  • 5 years of experience in a project management role
  • PMP certified
  • ITIL v3 Foundations Certification
  • ServiceNow Administrator Certification
  • Manage budgets, schedule, and resources
  • Experience managing enterprise migration to ServiceNow from legacy on-premises solution.
  • Provide subject matter expertise for ServiceNow for the enterprise.
  • Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.
  • Familiarity with organizational change management including end user training
  • Experience creating and implementing plans per project goals and objectives
  • Demonstrates a high degree of customer service and team work
  • Ability to manage multiple projects simultaneously
  • Working knowledge of project management concepts as defined by PMI
  • Knowledge of Agile/Scrum concepts
  • Knowledge of ITIL concepts
  • Experience working in a highly matrixed organization


Desired Skills:
  • Experience with other ITSM platforms, including Remedy
  • ServiceNow Certified Application Developer Certification
  • ServiceNow Certified Implementation Specialist Certification
  • AWS Associate Level Certification


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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