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Job #: R-00010745
Location: Bethesda, MD
Category: Systems Administration
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Health

Job Description:

The Government Health and Safety Solutions Operation is seeking a Junior Windows System Administrator in Bethesda, MD.

  • Provides Windows system administration services, providing technical support and software expertise for Windows servers to ensure that they operate accurately and efficiently in response to user requirements. Assignments shall include such diverse tasks as installing applications, diagnosing and resolving system problems, testing software, and documenting operating procedures.
  • Daily tasks include but are not limited to: Installation, maintenance, and support of software (identified by the government) both freeware and vendor supplied.
  • Records the problem symptoms (government provided pre-defined log).
  • Provides Windows systems support in a production 24x7 environment, with rotating on-call duties. This includes work on nights and weekends to provide operations support and accommodate customer needs for off-hours maintenance completion.
  • Provides resolutions for hardware and software problems.
  • Analyzes root causes.
  • Refers other problems (e.g. networking) to the appropriate organizations.
  • Coordinates/schedules remedial actions (e.g. backups, maintenance fixes, etc.) with vendor and/or operations personnel.
  • Tracks status of all problems within the environment through resolution.
  • Documents special procedures required for continuous operations of systems.
  • Reviews monitoring logs for problem identification and suggested resolutions.
  • Maintains statistical information to help track persistent problems using pre-defined log.
  • Installs and configures new hardware components for operations in a Data Center networked environment.
  • Interfaces with customers as necessary to support their operational environment.
  • Schedules maintenance and services activities
  • Plans, conducts, and reports tests with appropriate government staff.
  • Tracks system utilization, daily, to determine if problems are imminent.
  • Monitors and provides daily reports on system performance to pinpoint performance bottlenecks.
  • Provides technical input to evaluation of alternative methods.
  • Develops and maintains detailed and accurate documentation as requested by the Service Manager, team lead and/or CTR. Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities.
  • Ensures all changes are logged through the use of listserv archive lists, and division, branch, and team change management procedures.
  • Uses CIT and HSS service management tools, which include Service Now for work request ticket management to respond to and document work efforts requested by customers.

    Required Skills and Experience
  • A Bachelor's degree in computer science, engineering, MIS or related subject, or 5 years of
  • relevant, related work experience.
  • Required 1 year experience PowerShell scripting
  • At least one year experience working in a Windows server environment;
  • Experience and expertise in VMware ESX virtual servers on UCS and/or HP Blade hardware is desirable.
  • IIS administration desirable
  • Experience with configuring and managing Windows clusters.
  • Experience with System Center Suite (SCCM)
  • Ability to analyze information requirements.
  • Ability to coordinate closely with system DBAs or customers to ensure proper implementation of program and system specifications.
  • Ability to evaluate problems analytically and systematically and develop appropriate corrective action.
  • Ability to work cooperatively and to function well in a team environment.
  • Excellent verbal and written communication skill to be able to ascertain user requirements and prepare documentation.
  • Excellent customer interface skills.
  • Required, ability to gain a public trust clearance

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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