Provides analytical, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients. Serves as a resource, interface and liaison with clinical user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of software applications. Responds to clinical business process issues by researching routine to moderately complex application problems, developing solutions, conducting test cases and soliciting support from technical application staff or vendors in order to facilitate issue resolution. Performs pre-install testing of new releases of clinical applications/interfaces; reviews data and file layout structure; conducts file maintenance, updates tables and maintains profiles. Provides training and guidance to clinical user clients in utilization of new internal business processes and new systems or applications. Work activities require thorough understanding and experience in one or more clinical applications and the ability to analyze and facilitate application and system issues in order to meet customer business needs.
Position incumbents are knowledgeable for the clinical applications of their assigned area and serve as a resource on technical issues, data analysis, report generation, and determining the nature of problems in providing a quick resolution. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations.
1. Provides analysis, functional support, and maintenance of Cerner Websphere Application Server software.
2. Analyzes and responds to clinical business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.
3. Troubleshoots and analyzes simple to moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix).
4. Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.
5. Participates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality.
6. Participates in meetings with team members and user clients. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs.
7. Interfaces with other Leidos support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.
8. Maintains a working knowledge of applicable Federal, State and local laws/regulations as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
10. Performs other duties as assigned.
1. Bachelor's degree in healthcare or information technology and a minimum of four (4) years of related experience or a combination of five to seven (5-7) years of education and healthcare or IT experience.
2. Intermediate proficiency with Windows based applications (Word, Excel, and PowerPoint).
3. Three to five (3 -5 yrs) supporting healthcare business software applications.
4. Ability to apply regulatory requirements.
5. Strong analytical and problem solving skills.
6. Ability to meet deadlines and set priorities.
7. Ability to represent the team in customer and inter-team meetings.
8. Ability to obtain and exchange information.
9. Ability to work independently on a day-to-day basis.
10. Strong interpersonal and customer service skills. Ability to interface with internal technical staff, hospital client users and external vendors.
11. Strong organizational skills and attention to detail.
12. Strong written and verbal communication skills.
13. Must possess a willingness to learn and develop skills.
14. Must possess the ability to work in teams and with direct supervision.
15. Must be comfortable operating in a collaborative, shared leadership environment.
16. A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Leidos Health.