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Job #: R-00010983
Location: Fort Meade, MD
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense

Job Description:

Leidos Defense Group is seeking a BMC Remedy Engineer to support the DoD's JRSS (Joint Regional Security Stack) deployment activities, a multi-year, global effort to improve the DoD's security posture and provide enhanced security capabilities and analytics by centralizing and virtualizing network security into regional stacks rather than locally distributed appliances.

PRIMARY RESPONSIBILITIES:

- Provide Tier 3 level support ITSM Remedy solution.

- Strong technical expertise with service management control methodologies, service level agreements, SLA metrics and reporting

- Hands-on SME understanding of BMC Remedy ITSM, including significant experience with enterprise design.

- Thorough understanding of networking and virtualization concepts.

- Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions.

- Perform analysis and documentation of requirements and corresponding process analysis; monitor and manage the operating systems supporting the Remedy servers.

- Create and manage user documentation and provide one-on-one user assistance and planned user training as necessary.

- Other duties include execution of daily battle rhythm activities, monitor and resolve ticket queues, and monitor backup and system logs.

Basic Qualifications:

- Requires Bachelor's degree in Engineering, Computer Science or related field and 8+ years of relevant experience or a Master's degree and 6+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree.

- Must hold current DoD 8570 IAT2 certification Security+ CE or higher.

- Currently possess a DoD Secret security clearance.

Preferred Qualifications:

- Develop sound solutions to complex problems, produce system level reports, report status to Senior level Management.

- Proven Subject Matter Expert skills working with BMC Remedy.

- Resolves BMC Remedy highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.

GSMO

External Referral Eligible

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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