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Job #: R-00011629
Location: Remote/Teleworker
Category: Account Management
Schedule (FT/PT): Full time
Travel Required: Yes, 75% of the time
Shift: Day
Potential for Telework: Yes
Clearance Required: None
Referral Eligibility: Eligible
Group: Health

Job Description:

Leidos makes the world safer, healthier and more efficient through information technology, engineering and science. careC2™, a Leidos Health Products and Services business, is delivering on this mission with a next generation care coordination software solution that enables the healthcare enterprise to effectively and efficiently manage the delivery of care. This single, consolidated environment for managing episodes of care with a real-time, common view for all care providers - including patients, families, clinicians and other care givers or coordinators - reduces variation and potential issues as it follows the patient through each phase of their medical care treatment, measuring how well the care providers are performing against and expected outcome. We are re-imagining how we provide visibility, oversight and management of patients across the entire care continuum that is based on consolidated views of the patient's priorities and holistic, actionable insights aimed at improving productivity and enhancing the patient experience.

We seek experienced health care disruptors driven to push the boundaries of what healthcare is and redefining aspects of the industry altogether. We need doers who want to run fast and shape a new product-line business that is well supported by a large, well-established and aggressively growing organization !

careC2 currently has an opening for a Senior Director of Client Impact working remotely with 75% travel to support our customers.

You will be responsible for achieving the desired objectives across a defined customer base including revenue, customer satisfaction, customer retention, customer renewal and growth with oversight of client experience and engagement strategy. You will develop and maintain long-term relations with defined key customer executives essential to achieving and aligning both Leidos and client objectives. You are driven by deepening market penetration for your primary account(s). In addition to your reaching or exceeding your sales targets, success as our Sr. Director of Client Impact will be measured by customer satisfaction survey. You will also lead in developing presentation packages, pricing structure, and new solutions, programs, and projects.

Primary Responsibilities
  • Develop trusted advisor relationships with senior executive leadership (internally or client) regarding matters of strategic importance to the organization/project.
  • Develop and implement strategic plans in order to proactively enhance the customer experience and growth objectives
  • Knowledgeable of all careC2 products and services with focus on serving the clients and uncovering and cross-selling opportunities within existing accounts.
  • Serve in a senior advisory role for our customers through providing both technical advice and expertise. Your input will have significant impact on our careC2 strategic client outputs.
  • Utilize significant conceptualization along with your ability to reason and interpret in effort to develop new solutions and improve upon existing solutions, programs and processes unique to our careC2 business which lead to a competitive advantage for Leidos in the healthcare marketplace.
  • Leadership responsibilities will include coaching teams and individual contributors along with leading on critical and complex programs.
  • Responsible for account planning process, managing account P&L, accounts receivables balances


Basic Qualifications
  • Bachelors degree required with 12-15 years of experience in the healthcare industry, or Masters with 10+ years or prior relevant experience.
  • Generally has 7+ years of experience supervising or leading teams or projects.
  • Demonstrated experience selling technology and performance improvement solutions in the healthcare industry.
  • Requires ability to communicate with executive leadership (internally or client) regarding matters of significant importance to the organization/project.
  • Demonstrated expertise and knowledge of industry practices and trends.


Preferred Qualifications
  • Masters Degree.


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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