Responsibilities include the system build, testing, implementation and on-going maintenance and support of all related activities and troubleshooting for the Epic practice management applications well as any other installed systems. Epic Applications may include but are not limited to Prelude, Resolute, Cadence, EpicCare, Bridges, Identity, Chronicles and Radiant.
PRIMARY JOB RESPONSIBILITIES AND DUTIES:
Participates in user forums and councils at Epic.
Ensures that all software modifications/upgrades are working according to Epic specifications. Completes thorough testing including negative and regression testing.
Provides documentation on system upgrades and new releases of Epic applications and other practice systems. Provides training if required.
Provides guidance and training for EPIC Business Systems Analyst I to ensure that all software modifications/upgrades are working according to Epic specifications and requirements.
Guides users in proper use of the system and recommend software modifications to meet operational needs.
Troubleshoots issues or system deficiencies found in the system. Provides recommendations for resolution of the problems found.
Assists in master file maintenance and set up.
Completes special projects as assigned and report progress to management.
Follows departmental and team standards for software configuration control, quality assurance and version releases.
Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment.
Provides recordkeeping of all problems/enhancements through KACE. Ensures that all documentation is detailed and accurate. Uses KACE to keep the customer and management apprised of status and completion.
Provides phone coverage for the IT Customer Support line when needed.
Adheres to all HIPPA privacy and security policies and practices. Reports violations and incidents they observe and cooperates in investigations as requested by management.
Regular and reliable attendance in accordance with department needs and company policies.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor's degree and 4 years of relevant experience. Four years additional experience in lieu of degree will be considered.
Minimum of four (4) years' experience with multiple Epic Applications (or other comparable software). Minimum of four (4) years' experience in supporting and developing Epic applications (or other comparable software). Knowledge of Epic or comparable software. Proficient in Windows and Microsoft office. General industry knowledge preferred.
Experience in troubleshooting and problem resolution. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understands the implications of new information for both current and future problem-solving and decision-making. Ability to apply general rules to specific problems to produce answers that make sense.
Determines causes of software errors and deciding what to do about it. Determines how software should work and how changes in conditions, operations, and the environment will affect outcomes.
Ability to plan, organize and manage all resources required to bring about the successful completion of specific project goals and objectives.
Selects and uses training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Communicates effectively verbally and in writing as appropriate for the needs of the audience. Ability to listen to and understand information and ideas presented through spoken words and sentences. Ability to read and understand information and ideas presented in writing. Ability to communicate information and ideas in writing so others will understand.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).