Join our talent network

Job #: R-00011848
Location: Arlington, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Defense

Job Description:

Are you interested in a new career opportunity? Ready to make a difference?

Our Defense & Intelligence Group has an opening for a Service/Help Desk Support Specialist will be part of a dynamic

team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

This position will be based at the Pentagon.

The successful candidate will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on-site and off-site personnel.

PRIMARY RESPONSIBILITIES:

- Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.

- Attempt to resolve as many incidents during the first call or at Tier I.

- Document incident resolution and status in incident database tools (i.e. BMC Remedy).

- Install system wide software and assist with fine-tuning system performance.

- Set-up administrator and service accounts.

- Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to

customers.

- Provide input and update to standard operating procedures.

- Participate in organizations change management process.

- Provide polite and friendly customer service.

Qualifications - External

BASIC QUALIFICATIONS:

- High School diploma or equivalent with 4+ years of related technical support and/or systems experience.

- Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.

- Currently possess DoD IAT at Level II certification, Security+ce and Computing Environment (MTA/MCSA-Win 10).

- Active TS/SCI security clearance.

PREFERRED QUALIFICATIONS:

- Bachelor's degree in a relevant technical field.

- Windows 7 or higher level Microsoft certification.

- Large Enterprise-level IT experience in supporting multiple Operating Systems and environments.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community