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Job #: R-00013023
Location: Arlington, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense

Job Description:

The Defense Group of Leidos has an opening for a Desktop/Server Support Specialist at The Pentagon, National Capital Region.

JOB SUMMARY: Executive Desktop Support Technician in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

PRIMARY RESPONSIBILITIES:
  • Build and maintain servers.
  • Monitor servers and SAN Storage via Veritas.
  • Perform software installs per customer request.
  • Responsible for Refresh of IT equipment.
  • Provide IT briefs to senior AF Leaders during Orientations, Exercises or Real World Events.
  • Provide all levels of desktop support.
  • Utilize Remedy for customer support request.
  • Test and troubleshoot Secure Phones.
  • On Call 24/7


BASIC QUALIFICATIONS:
  • High School Diploma/GED with 5+ years of relevant experience.
  • Currently possess a minimum DOD_8570 IAT2 certification .
  • Currently possess a DoD Secret Security Clearance or higher.


PREFERRED QUALIFICATIONS:
  • Working knowledge of Remedy and building reports for SLA Management.
  • Military experience and comfortable working with Senior Military Leaders in a faced paced environment.


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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