Leidos's Military & Veterans Health Solutions Group currently has an opening for a Systems Specialist Lead at Ft. Hood, TX.
Supports AHLTA/CHCS systems. Performs systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoots hardware and application software. Loads new software releases and software maintenance updates at the customer site. Logs trouble calls with the Support Center with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.
AHLTA System Administration
Technical Training: Security + Certification
MTF Specific Training
HIPPA / Privacy Act Training
Oracle DB Administration
Types of Tasks to Perform (non inclusive):
Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups
Information Assurance Vulnerability Alert (IAVA) support
Support System Upgrades (Hardware / Software / Firmware)
Manage Site Level System Availability
Assist System Engineering with monitoring System Performance and Management of identified bottlenecks
Assist Software Engineering / TIER III with resolution of data integrity issues.
Install DHIMS- approved software (change packages, special software, quick fixes, IAVApatches)
Maintain MHS approved interfaces between DMHMS IT Systems in coordination with primary vendor
Provide onsite support for testing, evaluation and implementation of new DHIMS- approved IT systems and system enhancements
Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)
Plan, coordinate, and participate in major system events
Perform technical escalation
Support special projects
Other Duties as assigned
EDUCATION & EXPERIENCE: BS degree or equivalent experience and less than 2 years prior relevant experience.
US Citizenship required. Must be able to obtain and maintain an ADPII government security clearance
REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date.