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Job #: R-00013894_35928252067_0
Location: Little Rock, AR
Category: Proj and Prog Management
Schedule (FT/PT): Full time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Eligible
Group: Civil

Job Description:

Are you interested in improving and shaping the IT industry? Leidos has a long-term customer who we have supported in all areas of IT operations since the client's first outsourcing engagement over 19 years ago. We're seeking a Customer Service Manager who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in growing customer relationships with an Investor Owned Utility client headquartered in New Orleans, Louisiana.

The Customer Service Manager (CSM) will be responsible for capture management, developing and supporting business strategy and development, marketing and branding activities of our products and services, and cultivating and growing customer relationships. The successful candidate will be key in enriching the long-term relationship with this customer.

The successful candidate will be responsible for ensuring alignment with the overall strategic planning and linking pursuit/capture activities which support the business development metrics for awards, submits and pipeline; assist in monitoring program performance vital to new business growth; will act as the Proposal Manager on RFPs received from customers; lead the initiation, coordination, and monitoring of the capture process on proposal efforts; assist in meeting Operational performance/budgetary goals; and support all strategic planning efforts.

Responsibilities:
  • Integrate all functions and activities necessary to perform the project/program to meet the client or customer requirements.
  • Plan and implement actions by the program/project team to define and implement baseline and meet quality requirements for project/program products and services.
  • Direct project team personnel, manage cost and schedule, ensure contract compliance, and serve as customer interface.
  • Manage pursuit cost and schedule of assigned tasks or functions.
  • Interface with task leaders, subcontractors and support personnel, customer and senior management.
  • Provide leadership and direction of personnel performing complex tasks.
  • Develop and implement growth strategies that utilize Leidos' capabilities to expand current client penetration
  • Align and manage internal business teams to achieve growth
  • Develop long term relationships with the allocated accounts, providing excellent customer service to ensure future opportunities are fostered and developed.


Required Education & Skills:
  • A Bachelor's degree in IT, Management or Engineering
  • 10+ years of experience in customer relationship management
  • 8+ years of experience working on projects or programs, with at least 5 years serving successfully in positions of major responsibilities
  • Experience in Proposal Management and managing multiple groups in proposal development
  • Excellent customer service skills
  • Excellent written and verbal communications skills
  • Experience working in electric utility industry preferred
  • A minimum of 3+ years supervising or leading teams or projects.
  • Prior success in developing growth focused business development strategies
  • PMP Certification (preferred)
  • Ability to travel up to 25% of the time


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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