Are you interested in continuing your career in Europe in a mission focused environment? Leidos Defense Group has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense on a newly awarded contract. We are looking for experienced, innovative and motivated IT Specialists to support enablement EUCOM's mission objectives.
What You'll Get to Do:
Leidos has an excellent opportunity for an experienced, self-directed, Service Desk Technician. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.
In this role, you will be responsible for:
Maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices.
Assisting users via remote access and phone.
Providing support to users in resolving problems using service desk center tools.
Providing support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
Triaging and troubleshooting incoming issues and work with other teams as needed to identify root cause and resolution.
Ensuring tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
Ensuring all actions are professionally and thoroughly documented within the ticketing system.
Performing multiple device configuration including end user device support may be required.
Assisting in the creation and maintenance of documentation and SOPs.
Demonstrating excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
Demonstrating customer service-oriented nature and proactive approach in anticipating and resolving problems while maximizing efficient use of computing resources.
Demonstrating the ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
Working in dynamic fast paced environments that require team interaction and coordination of efforts.
Demonstrating experience in interfacing with both client managers and system users.
Supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support
Providing Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services.
Providing 24x7x365 support.
You'll Bring These Qualifications:
Must hold and maintain an active Secret Clearance
BA/BS +4 years or AA/AS +6 years or a major cert +8 years or 9 years of recent specialized experience
Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
DOD 8570 IAT 2 compliance
These Qualifications Would be Nice to Have:
ITIL v3 - Foundation
Automation using Microsoft PowerShell, VBScript, or batch files
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards
Experience working with basic networking to include foundations of Cisco Routers and Switches
Experience with DoD IT security requirements