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Job #: R-00014117
Location: Austin, TX
Category: Proj and Prog Management
Schedule (FT/PT): Full time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Health

Job Description:

The Veteran's Health group at Leidos has an opening for a Program Manager in our Austin, TX location. (We do not provide relocation) responsible for serving as the subject matter expert (SME) for assigned project applications, possessing a working knowledge of managing customer focused ITSM/ITIL related projects as well as the ability to converse fluently with architects, technical teams, product development and all levels of line of business management staff.

Primary Responsibilities
  • Working with BTI program team, provide on-going PM management through completion of program. All standard PM duties apply, including budgetary, updating and maintaining in PMO tools
  • Manage all BTI/PMO/Customer PM reporting responsibilities as required, including the identification, management and reporting of BTI Program risks and issues
  • Provide overall project status reporting, including PMO Special Projects reviews
  • Pro-actively schedules and facilitates project meetings, records and maintains project meeting minutes, including action items and maintaining program deliverables reporting
  • Assist program SMEs with the development, testing, implementation and Optimization of IT service SOPs, Policies, Knowledge Transfer, Technical Customer Support and IT Governance
  • Identify and assist with mitigating program/project risks and issues.


Basic Qualifications:
  • Masters degree plus 15 yrs experience. 10 additional years of relevant experience may be substituted for degree.
  • Position requires the ability to obtain a security clearance.
  • US Citizen
  • Project Management Professional (PMP) certification required
  • ITILv3 Foundations certification required


Required Skills and Experience:
  • Strong analytical skills with proven ability to function in highly complex IT customer environments
  • Adaptable, able to thrive in constantly changing customer environments
  • Strong business edge, able to think on their feet and mitigate matters that add no value to the program, customer or business
  • Understands customer first concepts, possesses direct customer PM experience
  • Strong communication, presentation skills, able to quickly engage with the customer while maintaining a positive attitude under constant pressure
  • Willing and able to learn new skills, in some cases, on the fly and outside the scope of the job.
  • Self-starter, able to see the big picture, shows urgency and understanding for the needs of the customer.
  • Team player with proven ability to work collaboratively in a distributed team environment, strong team building skills, able to drive the PM process.
  • IT service delivery experience in multi-customer environments using ITIL/ISO frameworks
  • Organizational Change, Team Building, Team Leadership and IT Performance Improvement and Program Turnaround
  • Project Budgetary, Fiscal and Cost Leadership
  • Complex IT project deliveries in diverse customer environments
  • Development, implementation, sustainment and optimization of IT service SOPs, Policies, Knowledge Transfer, Technical Customer Support programs and IT Governance
  • IT Performance Improvement and Program Turnaround Initiatives Complex IT project deliveries in diverse customer environments
  • Experience with Service Level Management Metrics and Reporting methodologies
  • Strong PMP skills w/experience managing IT Service Delivery/Data Center performance improvement related projects, well versed in PMO life cycle and project management methodologies.


Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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