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Job #: R-00014292
Location: CHANTILLY, VA
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: No
Shift: Night
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Intelligence

Job Description:

This position is for a 12 hour shift (6 AM to 6 PM OR 6PM to 6AM, 3/4 days per week, including weekends and holidays). This position will provide technical support to mission-targeted infrastructures. Responsibilities include the operations and maintenance (O&M) of telephone systems, network architectures (both LAN and WAN), and customer specific applications. Candidates are expected to perform systems analysis by use of log files and system output to determine where and why failures happen. They assist in the development and enhancement of monitoring tools. They create/design standard operating procedures, processes and customized screen views. The position requires frequently adapting O&M processes to support new system features/capabilities to reduce the impact of negative events, and coordinating with both senior customer leadership and system technical staff to ensure the resolution of abnormal system performance.

Candidate will provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. Candidate will serve as liaison between the end users / customers and Sr. technical staff if problems are escalated. In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).

Required Skills

• Bachelor's degree or equivalent experience. Additional experience in lieu of degree.

8+ years' experience working in a technical environment.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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