Job Requisition:Customer Support Engineer-SHIFT-TS/SCI REQUIRED
Leidos is seeking candidates to support a high performing program with an IT background. Applicants must be willing to work various hours to possibly include weekends. An ACTIVE TS/SCI REQUIRED and willingness and able to obtain a POLY is required for consideration. This is a SHIFT position and will require candidates to work nights. The Operations team is responsible for 24X7 operational support of a mission-critical Enterprise Identity & Access Management system for the US Government. The position includes operational monitoring and management of Linux servers and COTS software, as well as acting as a contact for users who need assistance.
Specific duties for this position include:
- Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
- Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
- Monitor system performance and take corrective actions as required
- Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
- Investigate and resolve user application access issues.
- Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
- Document incidents, workaround, root cause analysis, and corrective actions
- Perform system checkouts and testing of system upgrades and patches in the operational environments
- Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
- Independently represent the program in supporting consumer or mission partner maintenance activities
- Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
- Review and report meaningful metrics
- Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
- Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
- Ability to quickly learn new software and IT concepts
- Strong problem solving and decision making skills
- Ability to work autonomously as well as an integral member of a team
- Ability to work various shifts to possibly include weekends
- Must have active TS/SCI Clearance w/ability to obtain Polygraph
- Linux/UNIX experience
EDUCATION & EXPERIENCE:
- Requires HS Diploma and 12+ years of prior relevant experience OR BS degree and 8-12 years of prior relevant experience OR Masters with 4+ years of prior relevant experience.
"External Referral Eligible"
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Customer Support2000Intelligence
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to firstname.lastname@example.org.
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.