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Job #: R-00016695
Location: Austin, TX
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Eligible
Group: Health

Description

Job Requisition:

Facilities/IT Monitoring Specialist

Job Description:

Leidos currently has an opening for a Monitoring Specialist in Austin, TX., supporting VA Facilities and Connectivity. This is an exciting opportunity to use your experience helping the IOSS mission.  The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA with world-class service to Veterans and their families by delivering results-oriented, secure, highly available, and cost-effective information technology services provided/housed in a data center.  The focus of this position will be to monitor facilities infrastructure equipment and telecommunications circuits at multiple VA sites and alert VA personnel when issues are detected via various software tools.

Primary Responsibilities:

This position will be supporting the VA Facilities Division.  This is part of a 24/7/365 team and the Tour of Duty for this position will be Monday – Friday, 8:30 a.m. to 5:00 p.m., including any holidays that may fall during this specified shift.  A successful candidate will have experience with:

  • Monitoring tools, such as:
    • SolarWinds
    • Nlyte Energy Optimizer (NEO)
  • Using communications tools, such as email, text messaging and voice calls to disseminate information to specific contacts
  • Discerning informational messages versus alert/issue messages
  • Following published procedures when an issue is reported via the software tools
  • Detail oriented to insure clear communication of issue to point of contact
  • Updating relevant files with accurate information, actions/direction and status
  • Track issues reported concerning initial contact, direction provided and next steps
  • Reporting all potential problems with processes, schedules, software tools and alerts, which could have an impact to operations
  • Excellent written and oral communication skills.
  • Excellent organizational and tracking skills.

Basic Qualifications:

Bachelor’s Degree

Minimum of 5 years of related work experience

8 years of additional relevant experience may be substituted for education

Experience using Microsoft Office products - Outlook, Word, Excel, PowerPoint, Skype, etc.

Ability to obtain Public Trust clearance

Must be a US citizen

Preferred Qualifications:

Experience with Nlyte Energy Optimizer (NEO)

Experience with SolarWinds

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

2000

Health

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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