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Job #: R-00016916
Location: Vienna, VA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

Description

Job Requisition:

Computer Tech Support Analyst

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions.

We look for solutions that not only transform businesses, but change the world.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs including those that:

  • Power homes and businesses
  • Guide air traffic
  • Streamline tax returns
  • Protect digital footprints
  • Contain environmental incidents
  • Heighten port security
  • Enable scientific discovery

Protect yourself and your family, with the benefits of working for a world-class employer.

When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute’s “World's Most Ethical Companies”

Leidos...We strive to make the complex clear

The Transportation Security Administration (TSA) Data Center Support Services (DCSS) HCAccess program is looking for a highly motivated Computer Tech Support Analyst to join our team! The DCSS contract is responsible for providing engineering solutions that satisfy TSA’s Human Capital (HC) organizational needs. This includes maintaining systems that support various HC areas such as recruiting and hiring of new employees, processing of payroll/benefits for TSA personnel, and help desk support for users across TSA and supporting contractors/organizations.

The candidate selected will be responsible for managing multiple devices in both the Leidos network, and a customer network created and managed by Leidos. Candidate may work independently to provide network and computer solutions in support of the HCAccess Program. Candidate will be responsibile for providing day to day System Administration support for the Leidos and HCAccess network and computer systems.

The candidate will provide networking engineering support to include installing, configuring and monitoring network equipment.  Candidate will also provide end user support to HCAccess personnel to include imaging laptops, sterilizing media and configuring and installing operating systems. Candidate will be responsible for providing technical support to HCAccess Management and staff onsite and offsite.  The work location is on-site at Leidos in Vienna, VA 22180, and normal business hours will be 8am-5pm, with some work being performed on occasion after business hours or over weekends for maintenance activities. A key responsibility will be to work with all stakeholders (non-technical & technical) with minimal business impact. All work will need to be performed on-site, and telecommuting will not be possible to complete the position’s responsibilities. Candidate must work with minimal supervision and guide/train team members and other program personnel. Other duties as assigned to the scope of HCAcess operations may also be tasked to the candidate.

Primary Responsibilities:

  • Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
  • Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and on networking devices.
  • Supporting systems and applications in a geographically dispersed environment. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
  • Installing and configuring application and operating system software and upgrades.
  • Configuring multiple devices including personal device support and configuration.
  • Maintaining, analyzing, troubleshooting and repairing computer systems, hardware, software, computer peripherals, and AV equipment
  • Network Engineering support to include managing routers, network cabling and performing analysis of network issues.
  • Possess customer service-orientation and acts proactively in anticipating and resolving problems while maximizing efficient use of computing resources
  • Possesses excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
  • Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution.

  • Candidate must be highly motivated, able to work in a collaborative team environment.

  • Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.

  • Works to influence team members regarding solution design, process and/or approaches.

Typically requires High School Diploma OR equivalent and 3-5 years of prior relevant experience.

Basic Qualifications:

Experience in 1 OR 2 of the following: Systems Administration, Network Support and/or Networking.

Must have the ability to work independently on multiple tasks.

Resolving technical problems and issues on a continuous basis

Ability to obtain Public Trust clearance.

Preferred/Desired Qualifications:

BS degree and 4 -5 years of prior relevant experience.

Experience in analyzing network traffic, using a variety of network tools to assess security-related events to assist in rapid identification and isolation of issues during incidents and outages.

Operating system upgrades.

Strong communication skills (both written and verbal), customer service and teaming skills and strong attention to detail.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

2000

Civil

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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