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Job #: R-00015655
Location: Chantilly, VA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Night
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Intelligence

Description

Job Requisition:

Call Center Operator

Job Description:

(6:00pm to 6:00 am)
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.

Typical Duties and Responsibilities:
 Answer calls frequently and professionally
 Respond to inquiries
 Provide managers with requested information in a timely manner
 Shift and overtime support to include weekends and holidays
 Complete call logs and call reporting
 Other duties as assigned

Proven customer service skills
 Ability to conduct effective and efficient transactions with customers
 Must be able to possess a calm and reassuring telephone manner
 Ability to adapt to changing work requirements with multiple tasks and priorities
 Proven experience with Microsoft Office Applications
HS Diploma and 5+ years office experience 


 

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Night

Requisition Category:

Professional

Job Family:

Customer Support

2000

Intelligence

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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