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Job #: R-00017195
Location: Chantilly, VA
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Ineligible
Group: Corporate

Description

Job Requisition:

IT Support Technician II

Job Description:

Leidos Corporate Group is looking for an IT Support Technician II to join our CIO Services team. This position is based in Chantilly, VA.

In this role, you will be responsible for on-site and remote desktop support in the Leidos corporate environment. You will perform both local, hands-on support as well as remote support and will occasionally be responsible for hands-on support for other IT teams for installation, troubleshooting and maintenance of infrastructure equipment (servers, routers, switches, etc. at the assigned location(s). Additionally, you will support end users across smaller, remote Leidos locations, home users and users at Leidos customer locations and will coordinate remote repair and/or depot support as required.

Primary Responsibilities:

  • Support and maintain computers in both Windows 7 and Windows 10 desktop environment. Will be responsible for assisting with upgrading Win7 machines to Win10.
  • Configuration and support of printers in a Windows network environment
  • Support and troubleshooting of common desktop applications to include, but not limited to: Microsoft Office Suite 2016, McAfee hard drive encryption, Antivirus and Host Intrusion Prevention, eID and Smart Card middleware and hardware, Endpoint backup software, Adobe Acrobat, Cisco AnyConnect and Microsoft Skype/Skype EV
  • Perform remote desktop support utilizing remote assist applications (Skype, Bomgar, etc.)
  • Document & follow processes, procedures, knowledge articles related to support environment
  • Perform server & network equipment installation (rack & stack) and basic troubleshooting and maintain site documentation

Required Qualifications:

  • Bachelor's degree and 2-4 years of experience in desktop support in a large corporate environment. Additional years of relevant experience will be considered in lieu of Bachelor’s degree
  • US Citizenship is required and able to obtain security clearance.

Desired Qualifications:

  • Experience in supporting Mac OS and iOS devices
  • Microsoft Visio network documentation experience
  • MCP/MCSA/MCSE, A+, Network+, Security+

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

None

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Field Services

3000

Corporate

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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