Job Requisition:Personal Computer Support Technician (Goddard Space Center; Greenbelt, MD)
More About the Role:
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
What You'll Get to Do:
-Provide installation, removal and troubleshooting for both hardware and software on NASA desktop systems.
-Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.
-Interact with NASA customers and leaders to discuss issue resolution or troubleshooting steps
Work closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.
-Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
-Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
-Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
You'll Bring These Qualifications:
-High School Diploma.
-Demonstrated customer service skills.
-Previous experience delivering technical support in a high volume work environment.
These Qualifications Would be Nice to Have:
-MAC/DELL or HP software and or hardware certificates.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:SCA Computer Support2000Civil
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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