To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00017244
Location: Reston, VA
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Ineligible
Group: Corporate

This job posting is no longer active.

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Description

Job Requisition:

IT Support Technician II

Job Description:

Leidos CIO Services is looking for a Desktop Support Technician to provide support for the walk-up IT Service Bar in Reston - VA. This role requires a high level of technical proficiency, excellent communication skills and the ability to organize and process multiple issues in a customer facing role. The team member must be able to quickly and effectively diagnose and determine the best path forward to resolve issues related to PCs, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, and wireless and wired local network issues. A secondary role will include oversight & support of loaner machines. This will include tracking, maintaining and distributing machines working as an extension of the asset management team.

Roles and Responsibilities:

  • Support the headquarters location and may assist with standing up other IT Service Bars in the future.
  • Initially, the position will involve training, learning and performing Site Support duties within Leidos to prepare for support at the IT Service Bar in the new headquarters building. You will be at the front line of corporate technology implementations, learning the new technologies, and providing guidance and training for the user base on many aspects of the IT experience.
  • Daily interface with Headquarters personnel at an open desk location and will perform general IT maintenance tasks, resolve moderate to complex problems immediately and determine how to handle/route the more complex IT issues to other support staff.
  • Provide guidance to customers on hardware and software solutions/upgrades, including new product acquisitions.
  • Conduct training on basic operations and may be called on to assist in further training materials designed to educate organization’s computer users about basic and specialized applications. It is imperative that you stay up on the latest in operations and updates that are/will be available.
  • Support and improve the processes of loaner PC deployment. Interface with customers, Security/ CyberSecurity, asset management and other teams to successfully deploy and re-issue these devices.

Required Qualifications:

  • Bachelor’s Degree in Information Systems or related field and 2-4 years of prior relevant experience with a large, global enterprise. Additional years of experience may be substituted for degree.
  • Prior experience must include supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
  • Attention to detail, keeping up with data input and documenting all the steps in the process will be key factors in the success of this task.
  • 2+ years’ experience working in support of desk side services with specific focus on supporting customers on a daily basis.
  • 2 years’ experience supporting Microsoft Desktop/Laptops, Apple laptops, and the various peripherals for these machines. 
  • 2 years’ experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
  • Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
  • Experience with McAfee (Full Disk Encryption, Antivirus)  and SCCM for endpoint management and software delivery
  • Ability to multi-task, manage time and follow through with assignments.
  • US citizenship is required and able to obtain security clearance.

Preferred Qualifications:

  • Familiarity with Service Now.
  • Familiar with ITIL and ITSM processes.
  • At least one relevant industry certification to include MCSA, A+, Network+, Security+.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

None

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Field Services

3000

Corporate

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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