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Job #: R-00017479
Location: Washington, DC
Schedule (FT/PT): Full Time

Description

Job Requisition:

Service Delivery Lead - TS/SCI w/ Poly

Job Description:

The Service Delivery Lead (SDL) shall establish, refine, and oversee IT service delivery to internal and external customers. The SDL shall ensure that policies and processes are in place to deliver consistent, efficient, and effective services. The SDL shall engage customers, evaluate their feedback, and develop quality improvement processes.

Primary Responsibilities

This role refines and oversees IT service delivery to internal and external customers. The individual will ensure that policies and processes are in place to deliver consistent, efficient, and effective services within the contract and engage customers, evaluate their feedback, and develop quality improvement processes.  The SDL will be responsible for ensuring all necessary service desk tickets are triaged and resolved and being liaison to the agency service desk.

Basic Qualifications

  • BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years or prior relevant experience.
  • Generally has 7+ years of experience supervising or leading teams or projects
  • Candidate must have an active TS/SCI with a polygraph.

Preferred Qualifications

  • Experience utilizing IT service planning.
  • Experience performing in medium to large scale operations of IT Service Management.
  • Experience utilizing service delivery in a Government systems and services environment.
  • Experience utilizing Agile development, DevOps, and knowledge management.
  • ITIL certification. 

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Engineering Management

2000

Intelligence

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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