To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00018677
Location: Reston, VA
Category: Field Operations
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Ineligible
Group: Corporate

This job posting is no longer active.

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Description

Job Requisition:

IT Support Manager

Job Description:

Leidos Corporate IT is looking for an IT Support Manager to lead a group of on-site and geographically dispersed desktop support technicians in the Leidos corporate environment. This position can be based in either Reston - VA or Gaithersburg - MD.

Job Responsibilities:

  • Manage the activities and personnel of IT Support Technicians by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems.
  • Ensure that all aspects of desktop support, including installation, upgrades, software, hardware, operating systems, and operating system configuration issues are properly coordinated, monitored, tracked, and resolved.
  • Develop information technology projects and provide strategic management and objectives for the department.
  • Manage training programs designed to educate support personnel on technical initiatives.
  • Interpret, implement, and administer policies that typically affect individual employees of a subunit.
  • Provide administration and technical supervision directed by established policies and procedures.
  • Support the execution of end-user and device management initiatives.
  • Perform a full range of managerial duties for supervised employees, including recruitment, salary administration, performance reviews, counseling, and employee development.
  • Act as an escalation point of contact in support of customers, as well as the support of all IT systems in the Washington, DC metropolitan area.

Note: This is not intended to be a detailed nor comprehensive description of any individual employee’s job content. Managers set the specific duties and responsibilities for each employee.

Required Qualifications:

  • Bachelor's degree and 5+ years of desktop support experience in a large corporate environment. Additional years of relevant experience will be considered in lieu of a Bachelor's degree
  • 2+ years of prior experience as a desktop support supervisor or team lead
  • Experience supporting Microsoft Windows in an enterprise environment
  • Experience creating and documenting IT processes and procedures
  • Strong technical understanding required to support enterprise networking LAN/WAN and associated hardware and cable plants.
  • US Citizenship and the ability to obtain a federal security clearance is required

Desired Qualifications:

  • Experience in supporting Mac OS and iOS devices
  • Microsoft Visio network documentation experience
  • MCP/MCSA/MCSE, A+, Network+, Security+

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

None

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Manager

Job Family:

Field Operations

3000

Corporate

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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