Leidos currently has an opening for a Business Process Technician to support a VA mission critical data centers located in the USA. This is an exciting opportunity to use your experience helping the IOSS mission. The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA with world-class service to Veterans and their families by delivering results-oriented, secure, highly available, and cost-effective information technology services provided/housed in a data center.
The Contractor shall provide technical support services to support the IT Asset Management (ITAM) software (SW), hardware (HW), Application, IT Services and Non-IT acquisition support, as well as Business Data Analytics, and ITAM Tools Solution support.
A Senior Program Analyst must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs. Must be able to use source data to evaluate the effectiveness of programs and business processes. Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations. Senior PA must be able to effectively manipulate data to present program status and make recommendations on improving business processes.
Updating, analyzing and evaluating the ITAM procurement processes, procedures, and guidance.
Updating asset tracking tools, ITAM Tools, CMDB, change orders, and other systems used by ITAM.
Reviewing and identifying issues in procurement and invoice documents and keeping the COR or assigned VA PM apprised of any issues requiring review and concurrence.
Responding to ITOPS IO data calls.
Supporting the ITAM (IT Asset Management) group.
Assisting with managing acquisition packages for ITAM customers in IO and outside of IO throughout the procurement lifecycle.
Providing analytics of IT assets and services to meet customer requirements.
Coordinating and reviewing acquisition packages.
Managing the day to day IT asset requests, maintenance renewals of asset records, services, troubleshoot discrepancies in vendor invoices
Support the enterprise by tracking and managing IT assets throughout the asset lifecycle.
Managing the day to day IT asset requests
Maintaining renewals of asset records
Troubleshooting discrepancies in vendor invoices
Supporting the enterprise by tracking and managing IT assets throughout the asset lifecycle. This includes at least 10,000 hardware assets at $15.5 million.
Reconciling data anomalies
Performing investigation and research to resolve exceptions or issues relating to the data accuracy, inconsistency or missing data attributes.
Monitor the ITAM email for DHS receipts or partial receipts and performing analysis for those receipts that affect the ITAM Repository and performing updates.
Updating existing asset records in the ITAM data base in response to Change Orders that are issued as they relate to all IMACD (Install, Move, Add, Change, and Delete) activities.
a) Working with the ITAM team to support IO customers, supporting all acquisitions.
b) Using an IT Asset Management database to track and manage the IT assets.
c) Understanding the contract lifecycle process and create SOPs for the processes/procedures.
d) Understanding of the ITIL Methodology in support of VA data centers supported by IO.
- SaaS Platform Development and Troubleshooting
- Manage the version control of the process to ensure proper testing and production functions
- Conduct testing on updated or upgraded systems
- Coordinate all aspects of implementation
- HTML , SQL skillset (write queries, update/delete statements),
- Data Base Admin/Mgmt.
- Business Analysis skills
- Experience with the Workflow management or Similar from DB Admin support perspective; managing tickets, engaging internal teams, creating reports, dashboards and understanding of SLAs for the business Units that are supported
- Platform Service Request/Business Support Mgmt.(User Interface -Creating forms/outlining requirements for Dashboards)
- Knowledge of management analysis techniques to identify, consider, and resolve issues or problems.
- Managing process change
- Recommend improved operational procedures to maximize efficiencies
- Provide training to both the IT Teams and internal users
BS in Business or comparable field of study and a minimum of 10 years of related experience
8 additional years of relevant experience may be substituted for education
Ability to obtain Public Trust clearance
Must be a US citizen
Federal government procurement experience
Knowledge of franchise vs appropriated funding
IT Hardware and Software procurement and tracking experience
Maintenance renewal procurement experience
PO/Invoice reconciliation experience
Data Analytics experience
Advanced level Excel experience
SharePoint development experience
MS Word experience
Ability to work with minimal supervision
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:Business Systems Analysis
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.