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Job #: R-00020007-OTHLOC-PL-2D2451
Location: Savannah, GA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Civil

Description

Job Description:

This Site Supervisor position supports the US Army Corps of Engineers ACE-IT Program.

The site supervisor represents a highly visible Technical and Administrative management presence. The site supervisor possesses the technical skills, experience and leadership necessary to make decisions that ensure the highest level of guaranteed service to USACE. The site supervisor will ensure that adequate resources are allocated to the correctly prioritized and scheduled work. The site supervisor will ensure that our customer is fully informed on technical issues. Our staff, both Leidos and subcontractors will follow the technical and administrative lead of our designated site supervisor.
 

Can work from any of the following locations:

  • Remote/telework
  • Jacksonville, FL
  • Atlanta, GA
  • Mobile, AL
  • Wilmington, NC
  • Charleston, SC
  • Savannah, GA


PRIMARY RESPONSIBILITIES:
*Primary POC for local server, network and telecom repair of district infrastructure components.
*Coordinates local response to IAVA vulnerability remediation.
*Responsible for SLR Performance.
*Collaborates with the local ITC and Ops Officer to ensure the needs of the local ACE-IT user are understood and appropriately addressed.
*Coordinates Level 3 support to the district technical personnel.
*Primary escalation POC for after hours and VIP level support requests.
*Ensure the work schedules of Leidos and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
*Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met.
*Responsible for monitoring the technical performance of Leidos and subcontractor staff and report exemplary or disciplinary performance to the Leidos Division Manager.
*Monitor the effectiveness of Service Delivery to the local site and report discrepancies and escalations to the Leidos Division Manager
*Provide weekly performance reports to the ITC and the Leidos Division Manager.

Requirements:
* Appropriate degree from an accredited college, or equivalent experience/combined education
* 4-5+ years’ experience
* Current/un-expired (and obtained in 2011 or more recent) DoD 8570 Certification, IAT Level II (Comptia Security +CE and 1 qualifying Computing Environment certification (For example, Microsoft MCP certified, Comptia A+)
* Interim Secret Clearance initiation required prior to start
* Proven work experience as a team leader or supervisor.
* Strong analytical and follow through skills.
* Strong verbal and written communications skills.
* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
* Ability to work well independently on defined tasks.
* Windows Server 2012; Active Directory
* Networking Technologies (DNS, DHCP, WINS)
* Cisco Telephony /Router Solutions.
* VMware

PREFERRED QUALIFICATIONS:
* Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
* Prior USACE/ACE-IT experience.
* Experience working in a DoD environment.

 

 

External Referral Bonus:

Eligible

Potential for Telework:

Yes

Clearance Level Required:

Secret

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Manager

Job Family:

Customer Support

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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