More About the Role:
The Personal Computer Support Technician provides support to distributed Macbook/networking environment including installation, testing, repair, and troubleshooting for stand-alone Macbook's, MACs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
What You'll Get to Do:
-Provide installation, removal and troubleshooting for both hardware and software on NASA desktop systems.
-Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.
-Interact with NASA customers and leaders to discuss issue resolution or troubleshooting steps
Work closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.
-Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
-Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
-Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
You'll Bring These Qualifications:
-High School Diploma.
-Demonstrated customer service skills.
-Previous experience delivering technical support in a high volume work environment.
These Qualifications Would be Nice to Have:
-MAC/DELL or HP software and or hardware certificates.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:SCA Computer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to firstname.lastname@example.org.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.