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Job #: R-00020293
Location: San Antonio, TX
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

Leidos has a need for a Systems Operator.

The System operator will be expected to provide hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

Primary Responsibilities

Under close supervision performs first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation,  applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA. Uses established detailed guidelines and assists higher level technicians with on-site installations.  Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.  Follows detailed administrative procedures and processes support requests accurately and in a timely manner.  Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

Basic Qualifications

Must be able to obtain ADP II clearance.

Comptia Security + certification within 6 months of hire.

High school diploma or equivalent and less than 1 year of prior relevant experience.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

ADP2 / IT2

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Administration

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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