Leidos has an opening for a Network Operations Technical Service Desk Lead at Scott Air Force Base, IL.
Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.
•Assist in providing direct technical support to government customer.
•Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
•Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.
•Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
•Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.
•Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
•Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
•Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
•Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
•Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.
•Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
•Ability to work in a 24/7 operation.
•Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
External Referral Eligible
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
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