The Global Systems Group of Leidos has an immediate opening for a Site Lead at the Pentagon, National Capital Region.
PRIMARY RESPONSIBILITIES: • Responsible for the performance of technical support projects or tasks in accordance with contract requirements, appropriate policies, procedures, and guidelines. • Direct and supervise all support resources for the performance of project assignments and activities. • Manage the technical direction of a project through the design, implementation, and testing in accordance with project objectives. • Manage team of technicians that operate, maintain and administer computer networks and related computing environment including computer hardware, software, and related documentation in accordance with IT best practices. • Interface with customer, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide strong customer service both orally and in writing, as appropriate. • Track and support periodic hardware and software upgrades. • Work closely with support partners to promptly resolve incidents. • Manage ticket workflow through multiple Department of Defense organizations in support of G2 Army users. • Attend onsite/offsite meetings to include teleconferences (travel may be required). • Draft and maintain site documents to include Standard Operating Procedures and Concept of Operations. • Generate daily status reports for customer involving project updates, infrastructure metrics and ticketing trends. • Generate weekly status reports to the Program Manager to include risk identification/mitigation, project updates, and ticket trends. . Qualifications - External
BASIC QUALIFICATIONS: • Bachelor’s degree or equivalent experience. • Currently possess DoD IAT at Level II, Security+CE, SSCP, or GSEC. • Currently possess an active TS/SCI clearance. • A minimum eight to twelve years of related experience including two years of managerial experience on programs and projects that provide for integration, installation, engineering and logistics support of complex systems. • Understanding of ticketing systems, e.g., Remedy, HATS, Redmin
External Referral Bonus:Eligible
Potential for Telework:Yes
Clearance Level Required:Top Secret/SCI
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
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