Leidos has an opening for a Desktop Support Engineer to support the ESA IV program in Washington DC. ESA IV is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
The Deskside Support Engineer is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.
Deskside technicians shall perform the following services:
- Deskside support for any user where a ticket has been dispatched from the Service Desk.
- Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include: Install OS, Rename computer, Join Domain, Install software as per onboarding form.
- Break/Fix support for end-user Desktop computer devices (Laptops,Desktops,Printers,Etc).
- Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.
- Install specialty software which is not packaged in SCCM (software installed in small quantities).
- Removal of devices from the network as directed by Security Operations Center.
- Order parts to repair hardware, with approval leadership.
- Assess issues and diagnose problems with printers.
- Provide setup and technical A/V support in conferences rooms.
- Provide setup and technical Video Teleconferences (VTC) support including monitoring high-profile user conferences.
- Ad hoc support to videotape conferences and setup for video streaming.
- PIN PIV Resets utilizing security solutions.
- Install printer toner.
- Must be able to participate in the on-call after hours support rotation.
- Possibility of travel to support high profile remote trials as a Deskside support technician.
- Ability to be productive in a fast-past and demanding environment.
- High School Diploma and 4 years prior relevant experience
- Bachelor’s Degree
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:None
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Customer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.