Leidos Defense Group has a career opening for an Incident Manager on the GSM-O program at Peterson AFB, CO.
This position will provide on-site assistance and continuity to the DISA NORTHCOM Watch Officer in support of all DISA NetOps activities supporting both NORAD and USNORTHCOM. This support will enable Command and Control (C2) of the Department of Defense Information Network (DODIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting to USNORTHCOM. Shift work is required to support 24x7 operations.
•Work directly with government leadership and act as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting NORAD/NORTHCOM.
•Analyze the written inputs from various NetOps organizations and assess the impact using on-site tools and then report the status verbally within the watch floor and provide a written situation report for each event.
•Be prepared to also brief to the government leadership.
•Notify N-NC TNCC (verbally or chat) within 10 minutes of incident discovery; release SITREP on same incident within 30 minutes of discovery.
•Update TNCC of relevant changes within 30 minutes of any change until incident is closed.
•Accurate verbal and written reports from the original data source.
•Fields on average 150 informational requests per month.
•High School Diploma and 5+ years of experience.
•Network operations knowledge.
•Good oral and written communication skills.
•Ability to write reports free of spelling and grammatical errors.
•Ability to work day or swing shift Monday – Sunday with no more than 40 weekly hours.
•Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, & Sharepoint).
•Must have an active DoD TS/SCI security clearance.
•In-depth knowledge of the ASI process across all DISA services including transport, application, and service
•Familiarity with system applications used to perform this function: Mission Assurance Decision Support System (MADSS), Telecommunications Certification Office Support System (TCOSS), REMEDY’s Global Ticket Management System (GTMS), Homeland Defense – Mission Assurance Portal (HD-MAP/RNOMI), Integrated Network Management System (INMS), Direct Connect Online (DCO), Global Video System (GVS), World Wide Online System (WWOLS), and SKIWEB
External Referral Eligible
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.