The Defense Group at Leidos is currently seeking an ECAMS Watch Officer to join the JSP Platform Services Group located in the NCR- Pentagon, or the Mark Center in Arlington, VA.
The role of the ECAMS Watch Officer is to serve on a team providing 24x7x365 Tier II/III Support Desk as part of the JSP JNOSC. The successful candidate will monitor the health and status of JSP IT environments, applications and web sites, after-hours Tier III support, incident management, after-hours escalation during incident management, ticket queues and triage of tickets, and cyber security support. Additionally, the ECAMS Watch Officer will assist operational team technicians in solving all technical and operational issues affecting any JSP-supported services. In this capacity, the ECAMS Watch Officer is responsible for the following areas: Providing Tier III support to keep workstations optimized; provide technical support for VPNs and application synchronization; resolution of all Tier 1 and Tier 2 Helpdesk issues, and other duties as assigned.
•Requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
•Ability to perform password reset in Active Directory and other applications
•Hands-on experience with administration in the creation and deletion of user accounts
•Hands-on experience with the Remedy ticketing system, to include opening, updating, and escalating incident and work order tickets
•Hands-on experience prioritizing multiple tasks and escalating issues to senior decision makers and their appointed representatives
•Strong communication skills for answering customer phone calls, monitoring emails, escalating issues as required, updating a variety of customer officials across different directorates, and providing updates/status to users, team members, and management
•Hands-on experience performing workstation and server patching
•Hands-on experience using a variety of service monitoring tools
•Experience monitoring and addressing AMHS messaging incidents to ensure delivery of large volume of organizational messages to destination
•Ability to provide end-user hardware and software troubleshooting support
•Active DoD Top Secret security clearance
•This position requires an active DoD 8140 cyber certification at IAT Level II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP) or better; candidates without a valid DoD 8140 cyber certification will not be considered
•Must be willing to work this shift:This is a shift work position:
Week 1: M-F, 0700-1530
Week 2: Tues-Thurs, 0700-1530, Sat-Sun 0700-1530
•DoD 8140 active cyber certification at IAT Level III (CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH) is desirable
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
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