The Defense Group at Leidos is currently seeking a Problem Management Administrator to join the JSP Platform Services Group located in the NCR- Pentagon, or the Mark Center in Arlington, VA.
The role of the Problem Management Administrator is to investigate the root cause of high severity incidents or repeating incidents, driving actions to ensure: a) the true root cause is identified and agreed to by all relevant stakeholders and b) timely implementation of the fixes to prevent root causes from reoccurring. Other responsibilities include continuous analysis of all incidents to identify trends, implementation of remediation plans aligned to business priorities to reduce repeat incidents, and improvement of overall business productivity. This successful candidate will support the Major Incident Management function, driving resolution of major incidents across multiple customers, supported by timely, targeted, and meaningful communications to the relevant stakeholders.
•Possession of an active DoD 8140 cyber certification at IAT Level II Certification (Security+ CE, CCNA Security, CySA+, GICSP, GSEC, SSCP) or better; applicants without a valid DoD 8140 cyber certification will not be considered
•Provide on-site support to unclassified and classified environments
•Proven ability to work with minimal supervision, self-motivated and demonstrated ability to define, plan and implement long-term goals, tasks and projects
•Strong written and verbal communication skills, with the ability to explain complex technical concepts to senior leadership to include non-technical customer representatives
•Hands-on experience in installing/configuring software and hardware
•Demonstrated understanding of current and emerging technologies and service management concepts and techniques
•Excellent problem solving, multitasking, troubleshooting skills and attention to detail
•Excellent analytical skills, with a background in developing and implementing innovative solutions to complex problems
•Active Top Secret security clearance
•This position requires an active DoD 8140 cyber certification at IAT Level II Certification (Security+ CE, CCNA Security, CySA+, GICSP, GSEC, SSCP) or better; applicants without a valid DoD 8140 cyber certification will not be considered
•Scripting skills: Ability to create scripts in PowerShell
•Experience configuring Linux guests in a VMware ESX environment
•Ability to develop a complete disaster recovery and system backup plan with the responsibility of producing and maintaining all system documentation
•DoD 8140 IAT Level II cyber certification (CASP + CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH) desired
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret
Scheduled Weekly Hours:40
Job Family:Systems Engineering
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.