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Job #: R-00024403
Location: Washington, DC
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Leidos is seeking a Field Operations Technician!

Provide IT Field Service integration support and consultation to assigned Members of the U. S. House of Representatives, including both the DC Office and District Office (remote) locations.  Manage his or her own schedule, serve as the POC for customer requests and customer relations for DC and District locations, and assume responsibility for customer retention.  Ensure adherence to enterprise policies and procedures for assigned Member offices, including network configuration, security, and other areas; and apply best practices through collaborative efforts as needed. 

Primary Responsibilities/Duties:

--Use NetIQ to manage users and computer objects in Active Directory, including password resets and account unlocks.  Ensure security policy adherence for accounts, such as for privileged account requests, authorized requestors, and inactive accounts for departed Government employees.

--Perform troubleshooting and coordinate with Government contacts for solutions to networking, remote access, and telecommunications issues. 

--Image, configure and install Windows and Apple computers; and perform troubleshooting and break/fix service, coordinating with third party contacts for warranty service when applicable.    

--Configure and deploy mobile device assets; and perform troubleshooting as needed, coordinating with both third party contacts and Government contacts for solutions. 

--Perform troubleshooting and coordinate with third party contacts for solutions to issues and request for printers, multi-function devices (print/copy/scan/fax), and other IT assets. 

--Provide software support, consultation, and coordinated solutions for Microsoft Office 365 applications, such as Outlook email and calendars, SharePoint, Teams, and mobile device enterprise applications. 

--Track IT asset inventory and advise customers on new software and hardware purchases.

--Coordinate with customers, other team members and other departments, and Government contacts, to complete additional assignments and projects as required by contract.

--Provide regular communication to customer POCs, management, and others, regarding general customer status, updates for outstanding issues, and progress on assignments and projects.

Basic Qualifications:

--Usually requires BS degree and 2 - 4 years of prior relevant experience OR Masters with less than 2 years of prior relevant experience.

--Ability to work independently, stay organized, multi-task, and maintain good performance and a good attitude in a fast paced and dynamic environment.

-- Requires working knowledge of and ability to apply standards, concepts, and techniques in the following areas:  desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices.

--Physically capable of lifting boxes up to 40 pounds, walking many steps per day, other similar physical demands.

--No barrier to on-time arrival.

--Strong communication and customer service skills.

--Strong troubleshooting skills in the listed areas of knowledge.

--Ability to obtrain and/or maintain Public Trust security clearance.

Desired Qualifications:

--A+ recent certification.

--Familiarity with Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for phones and tablets, MS Office Pro and Office 365.

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions.

We look for solutions that not only transform businesses, but change the world.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cybersecurity for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs including those that:

  • Power homes and businesses
  • Guide air traffic
  • Streamline tax returns
  • Protect digital footprints
  • Contain environmental incidents
  • Heighten port security
  • Enable scientific discovery

Protect yourself and your family, with the benefits of working for a world-class employer.

When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute’s “World's Most Ethical Companies”

Leidos...We strive to make the complex clear

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Field Services

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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