To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00024789
Location: Washington, DC
Category: Network Administration and Ops
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

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Job Description:

Leidos is seeking a Service Delivery Manager (SDM) who will provide oversight of services to Federal Components (FCs) that include engineering, administration, and operations of facilities and their associated IT infrastructure. This includes the monitoring of its performance, capacity, and information assurance, as well as the associated tools, technology, and systems. The candidate will ensure the meeting or exceeding of Key Performance Indicators (KPIs) for all technology, infrastructure, and capabilities of the enterprise. As such, he/she will be responsible for the operation, maintenance, monitoring, management, and engineering of all IT infrastructure to include compute systems, mobile devices, LAN, WiFi, device images, and software packaging and distribution and possibly software distribution servers. The SDM for Monitoring and Management Services is ultimately responsible for Asset Management to include the maintenance and auditing of an accurate Asset Inventory Database (AID); Vulnerability Management in accordance with infrastructure systems security standards and Standard Operating Procedures (SOPs); Monitoring and Management of systems capacity and associated backups/failover; management, distribution, and maintenance of Hardware and Software, to include Software Licenses; Self Service Distribution of End-User Products and Services; and the provision of Video teleconference Support of Sensitive Compartmented Information Facility (SCIF).  

Additional Responsibilities Include:

  • Develop a team environment that is mission focused, innovative, and has a culture of continuous improvement
  • Assist in the completion of audit sampling versus database records for ensuring data fields correct
  • Ensure SLAs are met. Analyze and report performance with respect to key metrics and SLAs
  • Ensure that all Monitoring and Management incidents are investigated, resolved, and analyzed for root-cause

Required Qualifications:

  • Bachelor’s degree and 8 years of applicable experience, additional years of experience will be considered in lieu of degree
  • Able to work in a dynamic fast paced technical environment
  • Experience leading technical teams
  • Strong customer service orientation
  • Able to communicate clearly and succinctly with all management levels
  • Able to effectively interface with client managers and system users
  • Able to direct the planning and implementation of approved Monitoring & Management efforts, through Agile methodologies
  • Knowledge with management of virtual collaboration software such as Office 365/Skype, WEB-EX
  • Knowledge with IT infrastructure and performance to include network equipment and software distribution servers.
  • Proven experience supporting cloud infrastructure for case management tools.
  • Experience providing industry-standard technology refreshes of IT infrastructure and laptops/desktops.
  • Ability to obtain DoJ adjudication and clearances

Preferred Qualifications:

  • Six Sigma Black Belt
  • ITIL V3 Level 1 Certification
  • Project Management Professional (PMP®)

External Referral Bonus:


Potential for Telework:


Clearance Level Required:



Yes, 10% of the time

Scheduled Weekly Hours:




Requisition Category:


Job Family:

Network Administration and Ops

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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