Leidos's Military & Veterans Health Solutions Operations has an opening for a Senior System Administrator to support the ITSM Servicenow opportunity .This role is contingent upon award of the contract.
The selected candidate will be responsible for the installation, configuration, administration, support and maintenance of systems, including associated hardware. Requires monitoring and updating current and new systems, implementing critical system patches, responding to incidents, scheduling O&M activities and coordination of all customer related issues. The position requires excellent communications skills, both verbal and written. The candidate must be able to work in a high energy environment and adapt to shifting priorities.
- Design and implement secure, closed networks for sandboxed development and testing.
- Provide problem identification, diagnosis and resolution of system issues.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue.
- Troubleshoot to determine problems for operating systems, applications, network, or mobile issues.
- Actively manage incident tickets and provide status updates on each ticket per SLA.
- Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA).
- Ability to craft technical and professionally written outage notifications and system updates.
- Provide system and application diagnoses to remediate issues while engaging other teams as needed
- Conduct continuous improvement service support and update knowledge base as required
- Work with development and test teams to manage network needs and requirements
- Oversees administration of the platforms (production and non-production).
- BA/BS degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, plus 5 yrs experience. 8 additional years of relevant experience may be substituted for degree.
- Service Now CSA
- US Citizen or Green Card holder per the contract requirements
- Demonstrate applied knowledge of platform system administration concepts.
- ITSM products (i.e. ServiceNow) management.
- Application support experience using ServiceNow or other ticketing and incident management systems.
- Familiarity and practical application of advanced principles of ITIL/ITSM.
- Excellent written and communication skills required; excellent customer service aptitude.
- Ability to present to executive management system debriefs and root cause analysis reports.
- Experience managing Microsoft Windows, LINUX, iOS and Android domain environments.
- Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
- Experience troubleshooting, administering and using Microsoft Windows and LINUX.
- Knowledge of security policies and general vulnerabilities management.
- Possess and maintain one of the following certifications: MTA-IT, A +, Network +, or Security +.
External Referral Bonus:Eligible
Potential for Telework:Yes
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to email@example.com.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.