No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, in order to foster collaboration and deliver world-class solutions. We look for solutions that not only transform businesses, but change the world.
Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute’s “World's Most Ethical Companies." We strive to make the complex clear.
Leidos seeks a Business Systems Analyst to support the DSI program.
Able to multi-task while supporting VIP clients.
Provide daily support for IQ product to customers.
Provide weekly reports and open tickets for each support or consulting request from customers.
Train IQ product to new customers as they turnover in customer offices.
Able to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements.
Onsite/In-office software consulting and software support with occasional remote customer support in a demanding Capitol Hill environment.
Able to communicate effectively with VIP customers is a plus.
Previous helpdesk/onsite support experience and familiarity with Technical Support Ticketing/Tracking Systems.
Have strong communication, customer service and organizational skills.
Superior customer service, verbal and written skills.
Clear public speaking voice and professional appearance.
Ability to obtain and/or maintain Public Trust clearance with the U.S. Senate.
Ability to multi task and work in fast paced environment.
Ability to quickly learn proprietary CRM software.
Basic HTML knowledge and strong, demonstrated troubleshooting skills.
Strong in-person, phone and written communication skills.
BS degree OR equivalent (6+) relevant work experience in lieu of education will be accepted and 2 - 4 years of prior relevant experience OR Masters with less than 2 years of prior relevant experience.
Requires 1 year of experience working in a Senator OR Congressman's office using IQ product.
Windows 10, MAC OS, MS Office 2016/2019 knowledge strongly desired.
Internet Explorer, Chrome, Firefox and Safari browser familiarity desired.
Microsoft Server 2012/2019 basic knowledge and experience - potential differentiator.
Oracle/SQL knowledge and experience - potential differentiator.
Experience in Multimedia Design and Web Content Development is a strong differentiator.
Previous Helpdesk phone support in combination with customer-facing/onsite support is a strong differentiator.
Previous ticket tracking experience is beneficial/plus.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:Business Systems Analysis
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to email@example.com.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.