Leidos has an opening for a Network Support Specialist at Scott Air Force Base, IL.
Our customer, the Defense Information Systems Agency (DISA) provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.
•Provide technical operational support for Defense Information Systems Network assets.
•Use network management, configuration management and asset management tools to monitor and control network.
•Log into associated hardware to obtain statuses, perform quality checks.
•Maintain logs and records associated with reported problems or situations.
•Execute all reporting functions and data input associated with network management.
•Monitor security posture of network(s); report suspected violations to designated authority.
•All phases of service ordering in DISA Direct Storefront.
•Training: Telecommunications seminars, Ad-hoc virtual training, managing DISA GLOBAL training website, Support Service Activations.
•Support ordering, installation, modification, configuration, testing, servicing, and troubleshooting of network infrastructure consisting of various SIPR, NIPR, and transport technology equipment.
•Record, assess, track, monitor, and escalate trouble tickets created and escalated for incident/problem resolution for DSF infrastructure.
•Manage mission partners by becoming the subject matter expert for DISA Storefront application, billing issues, and related request fulfillment/acquisition issues in a timely, efficient, and knowledgeable manner.
•Review, update, maintain basic telecommunications and information technology terms with respect to the DISA Request Fulfillment process, associate documents (TSRs, TSOs, completion reports), and circulars.
•High School diploma and 3+ years overall related experience.
•Ability to obtain DoD 8570 certification at IAT level II, Security+ CE.
•Knowledge of information technology terms, implementing, administering, performing testing, and analyzing network systems.
•Knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls).
•Familiarity with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc).
•Familiarity in network engineering, problem management, and performance management.
•Broad knowledge of all Customer Advocacy tools (DISA Direct, WWOLS, TIBI, TCOSS, SNAP, etc.)
•Strong written and verbal communications, team building and collaboration skills
•Strong working knowledge of Microsoft Office products
•Must have an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI).
•Working knowledge of Customer Care Information Technology Service Management (ITSM) ensures quality checks, coordination, and scheduling supported by the document are completed on time and adhere to established guidelines, procedures, and work plans.
•Understanding of the DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars.
•Knowledge of the Department of Defense, its policies, and hierarchy.
•Knowledge of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.
•Network certifications such as but not limited to, Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, etc.)
External Referral Eligible
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.