Leidos is looking for a Call Center Professional for its Washington, DC office.
The successful candidate will be responsible for telephonic intake of, response to, and initial resolution of requests from members of the general public. Issues concerning the HIPAA statute and health information privacy will predominate, but subject matter may vary.
The Call Center hours are from 8:00am - 6:00pm, and the working hours will be in one of two shifts (8:00AM - 4:30PM or 10:30AM - 6:00PM).
- Extensive telephone customer service experience
- Exceptional attention to detail
- Ability to work as part of a team
- Strong computer skills (word processing, database, internet)
- Strong organization, communication, customer service skills
- Ability to handle multiple tasks simultaneously
- English + Spanish bi-lingual
- Experience reviewing and analyzing documents
- Excellent oral and written communication skills
- Familiarity with HIPAA, Health Law, Medical Records terminology
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:SCA Paralegal
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to firstname.lastname@example.org.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.