We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple arears.
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
- Unpacking and setting up PCs
- Installing PC operating systems via scripted install packages
- Installing application software on PCs via scripted install packages
- Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
- Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
- Performs all administration involved with PC (desktop/notebooks) distribution including
- Performing inventory on software and computer stock and making request for order or ordering new equipment
- Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
- Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
- Support network and locally attached printers
- Use of the Support Center ticket database to track, update and close tickets.
- Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
- Identify and execute process improvements and other enhancements that improve operational efficiency.
- Be Accountable
- Solve Problems
- Take Ownership
- Be Client Centric
- Be Effective
- Security +
- Meet the qualifications of one of the customer specified levels (0-4)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee frequently sits; uses hands and fingers, handle or feels objects, tools or controls; reach with hands and arms; talk or hear and occasionally required to stand; walk; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work:
- This is a full-time position.
- This position regularly requires long hours and weekend work.
EDUCATION & EXPERIENCE:
- Requires BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
"Referral Bonus Eligible"
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to firstname.lastname@example.org.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.